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Refund Policy

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Return Period: Customers have 30 days from the date of receipt to initiate a return.

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Condition of Returns: Items must be returned in their original condition and packaging. Live snails must be returned alive and healthy to qualify for a refund. Customers are responsible for the cost of return shipping. 

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Refund Process: To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions and a return shipping label.

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Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.

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Exceptions: Custom orders are non-refundable. If the item is defective or incorrect upon arrival, please notify us within 48 hours to qualify for a replacement or refund. In this case, as proof, a customer must send to our email (myhappysnails@gmail.com) photos/videos of incorrect or damaged product.

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Customer Support: For any questions or assistance, please contact our support team at myhappysnails@gmail.com

Privacy Policy

Personal Information Collection: We collect information that you provide when you register, make a purchase, sign up for our newsletter, or otherwise communicate with us. This may include your name, email address, shipping address, payment information, and any other details you provide.

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Use of Information: Your information helps us to process transactions, improve our products and services, and communicate with you about promotions, updates, and customer service needs.

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Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.

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Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information.

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Cookies and Tracking Technologies: My Happy Snails Company uses cookies and similar tracking technologies to track the activity on our service and maintain certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

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Your Rights: You have the right to access, update, or delete your personal information at any time. Contact us directly to exercise these rights.

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Updates to This Policy: We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

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Contact Us: If you have questions about this privacy policy, please contact us at myhappysnails@gmail.com

Terms and Conditions

Welcome to MyHappySnails.com! These terms and conditions outline the rules and regulations for the use of MyHappySnails.com's Website, located at myhappysnails.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use MyHappySnails.com if you do not agree to take all of the terms and conditions stated on this page.

Cookies:
The website uses cookies to help personalize your online experience. By accessing MyHappySnails.com, you agree to use the required cookies.

License:
Unless otherwise stated, MyHappySnails
® and/or its licensors own the intellectual property rights for all material on MyHappySnails.com. All intellectual property rights are reserved. You may access this from MyHappySnails.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from MyHappySnails.com

  • Sell, rent, or sub-license material from MyHappySnails.com

  • Reproduce, duplicate, or copy material from MyHappySnails.com

  • Redistribute content from MyHappySnails.com

User Comments:
This Agreement shall begin on the date hereof. Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. MyHappySnails.com does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of MyHappySnails.com, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, MyHappySnails.com shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Hyperlinking to our Content:
The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

iFrames:
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability:
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy:
Please read our Privacy Policy.

Reservation of Rights:
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

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