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Refund Policy

Return Period: Customers have 30 days from the date of receipt to initiate a return.

Condition of Returns: Items must be returned in their original condition and packaging. Live snails must be returned alive and healthy to qualify for a refund. Customers are responsible for the cost of return shipping. 

Refund Process: To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions and a return shipping label.

Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.

Exceptions: Custom orders are non-refundable. If the item is defective or incorrect upon arrival, please notify us within 48 hours to qualify for a replacement or refund. In this case, as proof, a customer must send to our email (myhappysnails@gmail.com) photos/videos of incorrect or damaged product.

Customer Support: For any questions or assistance, please contact our support team at myhappysnails@gmail.com

Privacy Policy

Personal Information Collection: We collect information that you provide when you register, make a purchase, sign up for our newsletter, or otherwise communicate with us. This may include your name, email address, shipping address, payment information, and any other details you provide.

Use of Information: Your information helps us to process transactions, improve our products and services, and communicate with you about promotions, updates, and customer service needs.

Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.

Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information.

Cookies and Tracking Technologies: My Happy Snails Company uses cookies and similar tracking technologies to track the activity on our service and maintain certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Rights: You have the right to access, update, or delete your personal information at any time. Contact us directly to exercise these rights.

Updates to This Policy: We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us: If you have questions about this privacy policy, please contact us at myhappysnails@gmail.com

Terms and Conditions

Personal Information Collection: We collect information that you provide when you register, make a purchase, sign up for our newsletter, or otherwise communicate with us. This may include your name, email address, shipping address, payment information, and any other details you provide.

Use of Information: Your information helps us to process transactions, improve our products and services, and communicate with you about promotions, updates, and customer service needs.

Information Sharing: We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or serving our users, as long as those parties agree to keep this information confidential.

Data Security: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your information.

Cookies and Tracking Technologies: My Happy Snails Company uses cookies and similar tracking technologies to track the activity on our service and maintain certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Rights: You have the right to access, update, or delete your personal information at any time. Contact us directly to exercise these rights.

Updates to This Policy: We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

Contact Us: If you have questions about this privacy policy, please contact us at myhappysnails@gmail.com

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