Refund Policy
Return Period: Customers have 30 days from the date of receipt to initiate a return.
Condition of Returns: Items must be returned in their original condition and packaging. Live snails must be returned alive and healthy to qualify for a refund. Customers are responsible for the cost of return shipping.
Refund Process: To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. We will provide you with instructions and a return shipping label.
Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned item.
Exceptions: Custom orders are non-refundable. If the item is defective or incorrect upon arrival, please notify us within 48 hours to qualify for a replacement or refund. In this case, as proof, a customer must send to our email (myhappysnails@gmail.com) photos/videos of incorrect or damaged product.
Customer Support: For any questions or assistance, please contact our support team at myhappysnails@gmail.com
🛡️ Privacy Policy
Personal Information Collection
We collect information that you provide when you register, place an order, sign up for our newsletter, or otherwise interact with us. This may include:
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Name
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Email address
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Shipping and billing address
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Phone number (if provided)
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Payment information (processed securely)
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Order history and communication records
Use of Information
We use the information we collect to:
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Process and fulfill your orders
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Provide customer support
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Send transactional emails (order updates, confirmations, etc.)
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Improve your experience with our products and website
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Share news, special offers, and snail care tips via email (if opted in)
Email Marketing Consent
When you provide your email at checkout or sign up through our forms, you agree to receive occasional marketing communications, including:
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Special discounts and limited-time offers
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New product announcements
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Helpful snail care advice and updates
You can unsubscribe at any time by clicking the unsubscribe link in our emails. We respect your inbox — no spam, ever.
Information Sharing
We do not sell, trade, or share your personal information with outside parties, except trusted third parties who help us operate our website and process orders. These partners agree to keep your data confidential and secure.
Data Security
We use secure servers and trusted payment processors to protect your personal data. Sensitive payment information is never stored on our servers.
Cookies and Tracking Technologies
Our website uses cookies to improve your experience and help us understand browsing behavior. Cookies are small text files stored on your device.
You can disable cookies in your browser settings, but this may affect some website features.
Your Rights
You may request to:
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Access, update, or delete your personal data
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Unsubscribe from emails at any time
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Ask questions about how your data is used
📩 Contact us at myhappysnails@gmail.com
Policy Updates
We may revise this Privacy Policy as needed. Any updates will be posted on this page.
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📄 Terms and Conditions
Acceptance of Terms
By using our website or placing an order with My Happy Snails, you agree to these Terms and Conditions. Please read them carefully before purchasing.
Orders and Payment
We accept major payment methods through secure third-party processors. All prices are in USD unless otherwise stated. Once your order is placed, you will receive an order confirmation via email.
Shipping and Delivery
Shipping times and methods vary depending on the product and destination. Live animals (snails) are shipped according to our weather policy and only via approved shipping methods.
We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer.
Returns and Refunds
We accept returns of non-living items within 14 days of delivery if the product is unused and in original packaging.
Live snails are covered under specific replacement/refund policies — please refer to our Snail Shipping & Health Guarantee page.
Limitation of Liability
My Happy Snails is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Intellectual Property
All content on this website — including text, images, designs, and logos — is the property of My Happy Snails and may not be used without permission.
Contact
If you have questions about these Terms and Conditions, please contact us:
📧 myhappysnails@gmail.com