Where do you ship snails from?

We ship the snails we have for sale from different US addresses. It depends on the species you choose...

I live in the US. Can I buy your snails? 

Yes, if you live in the US you can buy the snails we have for sale on our website! We ship our snails to the US address (domestic shipping ONLY). NO INTERNATIONAL SHIPPING! 

What is the delivery time to the USA for pet snails?

The average delivery time to the USA (in any state) is from 3 to 5 business days (excluding holidays and weekends).

Snails mating

What is the average size of the snails you have for sale? 

The average size of the snails is from 1 to 2 inches

What is the delivery time to the USA? (food, moss, terrariums, other goods for pet snails)

The average delivery time to the USA (in any state) is from 3 to 21 business days (excluding holidays and weekends). The delivery time depends on the product you choose. Most of our products are located in the US, and some in Ukraine (Europe). 

How do you ship the snails? 

We ship our snails inside a plastic container we put in cardboard. Also, we add some food to a plastic container.

How to bring snails out of the hibernation?

It's very easy - put your snails in a shallow plate with warm (about 70 Fahrenheit) clean water and they will wake up.

I don’t have PayPal. Can I pay for my order in another way?

Yes, of course. You can pay for your order in another way: Visa, MasterCard, Maestro, Google Pay, Apple Pay and many others! 

I want to order two or more snails or other goods in your shop. Do you make a combined delivery?

Yes, we make a combined delivery. The more you order, the less you pay for delivery. For orders over $ 150 we will make free delivery.

Can I track my order?

Yes, you can! Immediately after delivery starts, you will receive a letter with the shipping number on your e-mail address. You can track your parcel delivery on that number here:

https://www.parcelmonitor.com/track-it-online

or here:

https://tools.usps.com/go/TrackConfirmAction_input

I ordered snails and food for snails (moss, additive, calcium, etc.) but I got only a part of my order! What should I do?

We send snails and food for snails (moss, additive, calcium, etc.) with separate parcels in several days. When you receive the first parcel, please, wait 3-5 business days and you will get another part of the order.