What is the delivery time to the USA? (food, moss, terrariums, other goods for pet snails)
The average delivery time to the USA (in any state) is from 3 to 21 business days (excluding holidays and weekends). The delivery time depends on the product you choose. Most of our products are located in the US, and some in Ukraine (Europe).
Can I track my order?
Yes, you can! Immediately after delivery starts, you will receive a letter with the shipping number on your e-mail address. You can track your parcel delivery on that number here:
I ordered snails and food for snails (moss, additive, calcium, etc.) but I got only a part of my order! What should I do?
We send snails and food for snails (moss, additive, calcium, etc.) with separate parcels in several days. When you receive the first parcel, please, wait 3-5 business days and you will get another part of the order.