Hey, My visit to the Etihad Airways Sales Office in Lahore to modify a ticket was truly reassuring. The staff welcomed me warmly and guided me step by step through the change process, explaining fare differences, service charges, and refund options in clear, simple terms. They listened to all my questions patiently and made sure I understood each detail before moving on. The office space in Mall 1 Gulberg felt modern and well‑organized, which made the atmosphere calm and professional. In my words, the service was friendly, efficient, and truly supportive—it turned what could have been a stressful task into a smooth, confidence-boosting experience.